Terms and Conditions
Loft Access Solutions Ltd – Trading as Great British Lofts, Loft Genie, and Yorkshire Loft Boarding.
Company Number: 15982822
VAT Number: 479702354
Registered Office: Ratcliffe Mills Business Park, Unit 3 E&F, Forge Lane, Dewsbury, WF12 9BU
Phone: 0800 048 9410
Email: sales@greatbritishlofts.com
These Terms and Conditions are the standard terms that apply to the provision of loft access, storage, insulation and lighting services by Loft Access Solutions Ltd (company number 15982822, VAT number 479702354), trading as Great British Lofts, Loft Genie, and Yorkshire Loft Boarding (“the Company”, “we”, “us”, “our”) to customers who require loft-related services.
These Terms and Conditions apply where the customer is a “Consumer” as defined by the Consumer Rights Act 2015.
1. Definitions and Interpretation
1.1 “Agreed Times” means the times at which you and we agree for us to have access to the Property to complete the Job.
1.2 “Agreement” means the contract you and we will enter into if you accept the Quotation, incorporating these Terms and Conditions.
1.3 “Business” means any business, trade, craft or profession carried on by you or any other person/organisation.
1.4 “Consumer” means an individual customer acting for purposes wholly or mainly outside their trade, business, craft or profession.
1.5 “Final Fee” means the total of all sums you must pay, as shown on the invoice issued in accordance with Clause 16.
1.6 “Job” means the complete performance of our Services.
1.7 “Order” means your initial request for us to provide the Services.
1.8 “Products” means all products supplied by us in connection with the Services.
1.9 “Property” means your home, as detailed in the Order and Agreement, at which the Job is to take place.
1.10 “Quotation” means the quotation we give to you in accordance with Clause 3.
1.11 “Quoted Fee” means the fee set out in the Quotation (which may vary in accordance with Clause 6).
1.12 “Start Date” means the date you and we agree for the Services to commence.
1.13 “Visit” means any occasion on which we attend the Property to provide Services.
1.14 References to “writing” include email and other electronic communications.
2. About Us & Contact
2.1 Company Name: Loft Access Solutions Ltd
2.2 Trading as: Great British Lofts, Loft Genie, and Yorkshire Loft Boarding
2.3 Company Number: 15982822
2.4 VAT Number: 479702354
2.5 Trading Address: Ratcliffe Mills Business Park, Unit 3 E&F, Forge Lane, Dewsbury, WF12 9BU
2.6 Phone: 0800 048 9410
2.7 Email: sales@greatbritishlofts.com
2.8 We will contact you using the details provided in your Order, which may include telephone, email, WhatsApp, or post.
3. Quotations & Orders
3.1 All quotations are provided in writing and valid for 30 days.
3.2 Additional works must be agreed in writing and confirmed by a revised quotation.
3.3 Acceptance of a quotation constitutes an Order under these Terms.
3.4 A binding Agreement exists when we confirm your Order in writing.
3.5 If unexpected issues arise (e.g. hidden structural defects, asbestos, electrical issues), we will notify you immediately and provide a revised quotation. No such work will be undertaken without your written approval.
4. Deposits & Payment Terms
4.1 A deposit of 10–50% may be required, depending on the project or finance terms.
4.2 Deposits are non-refundable except as required by law.
4.3 The balance must be paid within 24 hours of completion.
4.4 Materials remain our property until paid in full.
4.5 Late payments may incur interest at 3% above the Bank of England base rate.
5. Surveys & Preparations
5.1 We may conduct a survey (including asbestos survey if necessary).
5.2 If you cancel an order after an asbestos test has been carried out, you will be charged £85 for this test.
5.3 You must disclose any known hazards (including asbestos, vermin, or infestations) before works commence. We accept no liability for costs, delays, or damages caused by undisclosed hazards discovered during installation.
5.4 You are responsible for ensuring your loft is clear and accessible before installation. If we must clear it, an additional charge will apply.
6. Installation & Services
6.1 We will carry out all works with reasonable care and skill.
6.2 All materials will be of satisfactory quality and fit for purpose.
6.3 In the event of defective materials, we will repair or replace and seek redress from the manufacturer where applicable.
6.4 We may need to adjust installation dates due to scheduling. This does not entitle you to compensation.
6.5 Where applicable, we use BBA-certified products and systems, independently tested and approved by the British Board of Agrément (BBA).
7. Access
7.1 You must provide reasonable access to the Property.
7.2 If access is denied on the Start Date, the installation will be rescheduled, and you may be liable for wasted costs.
8. Structural Defects
8.1 Unless specifically stated, no provision is made for pre-existing structural defects.
8.2 Repairs required due to hidden structural issues are chargeable.
8.3 We accept no liability for damage to lath-and-plaster ceilings, which are inherently unstable.
8.4 We will not be liable for cracking or damage caused by poorly bound plasterwork or joists that are not structurally sufficient to support the weight of an installer. Responsibility for such pre-existing conditions rests with the property owner.
9. Repairs, Plastering & Property Protection
9.1 Where repairs, plastering, or skimming of hatchways, ceilings, or surrounding areas are required, our responsibility is limited to carrying out such works only if expressly included in your Quotation.
9.2 We are never responsible for painting, decorating, or cosmetic finishing following any repairs, plastering, or skimming works.
9.3 While every reasonable precaution is taken to protect your walls, floors, carpets, doors, and balustrades during installation, we do not accept responsibility for incidental or cosmetic damage occurring in the normal course of work, unless caused by our negligence.
9.4 You must advise us in advance of any high-value or fragile items in or around the work area that may be at risk.
10. Animals, Birds & Insects in Loft Spaces
10.1 It is the customer’s responsibility to ensure that the loft space is free from animals, birds, insects (including but not limited to wasps, bees, or hornets), or other infestations prior to installation.
10.2 If evidence of such animals or infestations is discovered during the installation, we may suspend works until the issue is resolved by the customer.
10.3 Any delay, cost, or rescheduling required as a result of such conditions will be the customer’s responsibility.
10.4 In accordance with the Wildlife and Countryside Act 1981 and other applicable legislation, we will not remove or disturb nesting birds, bats, or protected species.
10.5 The customer indemnifies the Company against any liability, penalty, or delay caused by the presence of animals, birds, or insects in the loft space.
11. Installation Completion Acknowledgement (ICA)
11.1 Upon completion of the installation, you will be invited to inspect the works with our installer, including all aspects of the property which could be impacted by our installation.
11.2 Any defects, issues, or concerns must be raised at this time and recorded on an Installation Completion Acknowledgement (ICA), which will be acknowledged by both you and us.
11.3 Minor ICA items will be rectified within a reasonable timeframe at no additional cost to you.
11.4 If further defects are identified after completion, you must notify us in writing within 14 days of installation. This 14-day period is strict and binding.
11.5 After this period, defects will be handled under the terms of our warranty provisions.
11.6 If you fail to be present for the ICA, or fail to appoint someone to complete the ICA on your behalf, the installer will complete it in your absence and it shall be deemed binding.
11.7 No issues relating to the surrounding areas of the workspace — including ceilings, carpets, walls, floors, balustrades, or decorating — will be considered after an ICA has been signed unless specifically mentioned therein.
12. Removal & Disposal
12.1 We will only remove and dispose of goods if expressly agreed in your Quotation.
12.2 We accept no liability for items disposed of where you failed to notify us that you wished to retain them.
13. Warranties
13.1 Our workmanship and loft boarding installations are warranted for the lifetime of the product, meaning for as long as the product remains in its expected useful condition under normal domestic use.
13.2 Specific warranty durations:
- Loft boarding: lifetime of the product
- Ladders and hatches: manufacturer’s warranty (typically 5 years)
- Lighting and electrics: 1 year unless manufacturer provides longer
13.3 The warranty excludes misuse, overloading, alterations, or third-party works.
13.4 Weight limits: our loft boarding is designed for safe domestic storage up to 25 kg per square metre. Exceeding this limit voids the warranty.
13.5 The warranty is non-transferable and is not insurance-backed.
13.6 Your statutory rights remain unaffected.
13.7 You are advised to review and understand the terms of this limited warranty prior to booking an installation.
14. Consumer Rights & Cancellations
14.1 You have a 14-day cooling-off period under the Consumer Contracts Regulations 2013 unless you request installation within this period or bespoke items have been ordered.
14.2 You may cancel at any time before the Start Date without penalty (except for survey fees or bespoke orders).
14.3 Refunds will be processed within 14 days.
14.4 To cancel, you must notify us in writing (email or post).
15. Our Right to Terminate
15.1 We may terminate the Agreement if:
- You fail to make payment;
- You withhold access to the Property;
- You materially breach these Terms.
15.2 Reasonable costs may be deducted from refunds.
16. Liability
16.1 We are responsible for foreseeable loss or damage caused by our negligence.
16.2 “Negligence” means a failure to exercise reasonable care and skill that results in damage beyond what could reasonably be expected in the course of normal installation.
16.3 We are not responsible for unforeseeable losses, or for losses caused by misuse, failure to follow our advice, or overloading.
16.4 We are not liable for business or commercial losses, including lost profit or opportunity.
16.5 If we damage your Property through our negligence, we will make good that damage at no cost to you.
16.6 While every precaution is taken to protect your walls, floors, carpets, doors, and balustrades, we are not liable for incidental cosmetic damage occurring in the normal course of installation unless due to negligence.
16.7 We maintain valid public liability insurance (£1,000,000) and employers’ liability insurance (£10,000,000).
16.8 Nothing in these Terms excludes our liability for death, personal injury, fraud, or your statutory rights.
17. Health & Safety
17.1 You must not enter the working area during installation unless authorised.
17.2 We cannot accept liability for injury caused where this instruction is not followed.
18. Complaints
18.1 Complaints should be made in writing to sales@greatbritishlofts.com.
18.2 If you dispute part of an invoice, you must still pay the undisputed amount by the due date.
19. Data Protection
19.1 We process all personal data in accordance with the UK GDPR and the Data Protection Act 2018.
19.2 See our Privacy Policy for details: www.loftgenie.co.uk/privacy-policy.
20. Force Majeure
20.1 We will not be liable for delays caused by events beyond our control, including installer sickness, severe weather, strikes, or supply chain disruption.
21. General
21.1 We may transfer our obligations under this contract, but your rights will not be affected.
21.2 You may not transfer your rights without our written consent.
21.3 If any part of these Terms is found unenforceable, the remainder shall still apply.
21.4 No delay in enforcing rights constitutes a waiver.
22. Governing Law
22.1 These Terms shall be governed by and construed in accordance with the law of England & Wales.
22.2 As a consumer, you may bring claims in the courts of England, Wales, Scotland, or Northern Ireland.